Human resources managers have their work cut out for them. Oftentimes, they need to call upon a vast array of very different skill sets, sometimes all in the span of one day, or even one hour. On one front, they deal with many of the technical and bureaucratic aspects of running a company, such as choosing employee benefits packages. At the same time, they are responsible for maintaining peaceful employee relations and creating a positive company culture.
While different skill sets are required, all are important. Here’s a detailed list of the responsibilities of an HR manager.
Compensation and Benefits
HR managers are often responsible for researching employee benefits plans (including the all-important health plans) and making suggestions to C-level managers. They also research compensation plans and strategies to make sure the company is offering competitive salaries.
HR managers need to make sure their companies are in compliance with all federal and state laws. This includes Family and Medical Leave Act compliance, adherence to confidentiality provisions for employee medical files, Pay or Play compliance, and more.
Being an HR manager also means being on top of applying for government tax credits, such as The Small Business Health Care Tax Credit and the Work Opportunity Tax Credit. These tax credits can end up saving companies a lot of money.
Recruiting and Retaining
HR managers are responsible for recruiting, hiring, and retaining suitable employees. In doing so, they must monitor employee satisfaction. In particular, retention strategies could involve creative perks and incentive programs, and creating a company culture that breeds morale, team-building and mutual encouragement.
Training and Development
HR managers are responsible for new employee orientation, and for communicating all company policies and updates to all employees. They are also responsible for creating and implementing strategies for professional development and succession planning, which also plays a part in retention (see above).
In many cases HR managers are also responsible for developing performance review protocols, and for carrying them out as well.
Mediator, conflict manager, a listening ear – all of these describe the role HR managers play at some point or another. When problems between employees erupt, HR is usually the go-to department. Even if no one asks for help, HR managers must constantly monitor employee relations to make sure there are no issues. This includes making sure that no discrimination takes place, which is not only an ethical issue, but a legal one.
Wearer of Many Hats
In short, HR managers need to possess superb management as well as interpersonal skills. While it’s certainly a tall order, it’s also a source of pride – when a company runs well, you know who’s been doing their job well.